Terms and Conditions of DP Derm Care Plan - Accident & Theft


1. Plan Overview

The Dp Derm Care Plan provides extended protection for your Dermapen 4 device. The plan is available as a one-time purchase of $2,000 and provides coverage for a period of five (5) years from the date of purchase.

The Care Plan is designed to protect your investment by providing replacement coverage if your registered device is lost, stolen, or damaged during the coverage period.

 

 

2. Coverage Period

Coverage under the Dp Derm Care Plan begins on the date of Care Plan purchase and remains valid for five (5) consecutive years.

The Care Plan automatically expires at the end of the five-year term and does not renew automatically.

 

 

3. Device Eligibility

The Care Plan applies only to the specific Dermapen 4 device registered at the time of purchase.

The Care Plan:

  • Is not transferable to another device

  • Is not transferable to another individual, clinic, or business

  • Must be associated with a valid device serial number

 

 

4. Replacement Coverage

The Dp Derm Care Plan provides complete coverage for the registered Dermapen 4 device if the device is lost, stolen, or damaged during the five (5) year coverage period.

Under the Care Plan, the customer is entitled to one (1) replacement device during the five (5) year coverage period.

If the registered device is lost, stolen, or damaged and a claim is submitted and approved by Dp Derm, a replacement Dermapen 4 device will be issued.

Once a replacement device has been issued, the replacement benefit under the Care Plan is considered fulfilled, and no additional replacement devices will be provided during the remainder of the five-year coverage period.

The Care Plan itself will remain active for the remainder of the five-year term; however, no further replacement claims will be eligible once the replacement benefit has been used.

 

 

5. Claim Process

To submit a claim under the Care Plan, the customer must:

  1. Notify Dp Derm Customer Support of the incident.

  2. Provide proof of device ownership and Care Plan purchase.

  3. Provide supporting information describing the incident, including photos or documentation when applicable.

  4. Provide a police report in the case of theft, if requested.

Dp Derm reserves the right to request additional information necessary to verify the claim.

 

 

6. Claim Evaluation

All claims submitted under the Care Plan are subject to review and approval by Dp Derm.

If the claim is approved, a replacement device will be issued and shipped to the registered clinic or purchaser.

Dp Derm reserves the right to determine the appropriate replacement device, which may include a new or equivalent refurbished unit.

 

 

7. Device Recovery After Replacement

If a device reported as lost or stolen is later recovered after a replacement device has been issued, the recovered device must be returned to Dp Derm within fourteen (14) days of recovery.

Failure to return the recovered device may result in the customer being charged the full replacement value of the device.

 

 

8. Misrepresentation or Fraud

Any claim submitted under the Care Plan that involves misrepresentation, intentional damage, fraudulent activity, or misuse of the program may result in:

  • Immediate denial of the claim

  • Termination of the Care Plan

  • Recovery of replacement devices or associated costs

Dp Derm reserves the right to take appropriate legal or financial action in cases of fraud.

 

 

9. Exclusions

The Care Plan does not cover:

  • Loss or damage to accessories, chargers, batteries, or cartridges

  • Claims submitted after the Care Plan expiration date

 

 

10. Refund Policy

The Dp Derm Care Plan is a one-time purchase of $2,000 and is non-refundable once activated.

The Care Plan cannot be transferred, resold, or reassigned.

 

 

11. Modification of Terms

Dp Derm reserves the right to update or modify these Terms and Conditions at any time.

Any changes will apply to future Care Plan purchases and will be communicated where required.

 

 

12. Contact Information

For questions or to submit a claim under the Dp Derm Care Plan, please contact:

Dp Derm Customer Support
Email: support@dpderm.com
Phone: +1 (305) 552-0550